If you aren't comfortable disassembling your laptop, bring it to a service depot so a professional can take a look at it.I'm having an issue with Linux. If not, check your laptop manufacturer's site for instructions on disassembling your laptop so you can reconnect that ribbon cable. If you're an IT pro, removing the outer case and reconnecting the ribbon cable on the bottom of the keyboard should be child's play. Sometimes the keyboard loses connection with the laptop's motherboard, and you have a keyboard that either works intermittently or not at all. (Just be sure to get an official battery from the laptop's manufacturer-we do not recommend third-party laptop batteries for safety reasons). If the keyboard only works when the battery is removed, you may need your battery replaced. Try to boot the laptop without the battery installed, using only AC power. If your laptop has a removable battery, shut down the laptop, remove the battery, then plug in the power cable. Occasionally, a laptop's battery-which resides under the keyboard-can cause problems. If an extensive section of the keyboard is stuck because of liquid damage, like a spilled cup of soda or coffee, your best recourse may be to have the keyboard assembly replaced. A cotton swab can also come in handy here, just be careful and don't disassemble the key switch unless you know what you're doing. If one or two keys are stuck because of soda spillage, pop the offending key cap off the keyboard (if that's an option) and try to clean as much dried liquid from the key switch as possible.ĭab some rubbing alcohol or soapy water on a rag-not onto the keyboard-and clean away the sticky residue. If you have a keyboard vacuum or a can of compressed air, give the nooks and crannies of your keyboard a quick cleaning. This is more of a problem for older laptops, but it's worth a shot even on a new one. Sometimes crumbs from working lunches or your last snack break can get stuck under the keys. Hold your keyboard (or laptop) upside down, or at the very least at a 45- to 75-degree angle from horizontal and give it a good shake. The above solutions are all software-based, but if you followed our initial instructions and suspect your problem is hardware-related, you'll need to get your hands dirty.literally. (If there's no keyboard driver, try reinstalling the chipset and/or USB drivers.) You can read more about downloading and updating drivers in this guide. If that doesn't bring the keys back to life, or if the Keyboard icon isn't even visible in the Device Manager, head to the laptop manufacturer's support page and install the latest drivers for the keyboard. Reboot your PC, and Windows should automatically grab the generic drivers for your keyboard, which may cause it to work again. Even if you don't see an exclamation point, though, I recommend right-clicking your keyboard in this menu and choosing Uninstall Driver. ![]() If any of the items in this section have a yellow exclamation point next to them, it can indicate a problem. Open the Start menu and type "Device Manager." Press Enter, and expand the Keyboards section. Sometimes the driver managing your keyboard can run into problems, particularly if you install third-party software often and/or you turn your machine off all the time without using the Shut Down command. If that doesn't fix the problem, try booting into Safe Mode and see if that works-it won't fix the problem permanently, but it will help you determine whether your keyboard is faulty or not. If you can't use the trackpad or mouse to reboot the PC, just hold down the power button for about 10-15 seconds to turn the PC off, then turn it back on. If you followed the above advice, you'll have already done this, but just in case, have you tried turning it off and on again? A reboot corrects a thousand ails, as my old IT manager used to say. You may have to hook up a USB keyboard to troubleshoot. If you can enter the BIOS, and the problem key(s) work fine within that menu, your problem lies within Windows.Įxit the BIOS without saving your changes and continue to some of the fixes below. ![]() ![]() If you're unable to enter the BIOS and navigate it with your keyboard, there's a good chance you have a hardware problem. Your computer should tell you which key to press along the bottom of the screen. Typically, you need to press Delete, Esc, or some other key as your computer boots. Reboot your computer and try to enter the UEFI or BIOS. Is there something wrong with the keyboard hardware itself, or is a software glitch preventing Windows from recognizing keystrokes? Figuring this out can save you a lot of time later on. How to Set Up Two-Factor Authenticationīefore you attempt random fixes, try to narrow down your problem.How to Record the Screen on Your Windows PC or Mac.How to Convert YouTube Videos to MP3 Files.How to Save Money on Your Cell Phone Bill.How to Free Up Space on Your iPhone or iPad.How to Block Robotexts and Spam Messages.
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